"I had the fortune of having Neil Rudine as my loan officer. He was always able to answer questions and help me feel comfortable with the amount I was taking out for a mortgage. Quick and efficient - that's how I'd describe this process. I live in the Dallas/Ft. Worth area and even from afar Neil was very timely in his communication with me and afforded me the option to fax important documents to expedite the process. I'm so grateful to Laurie Evans for setting me up with my fantastic realtor and loan officer. This program is unique to Texas Tech Alumni and should be taken advantage of by any TTU alum needing a new home! I couldn't have had a better experience. Thanks Texas Tech Alumni Association!"
—Kendra W., Dallas / Ft. Worth
"My husband and I just recently had the opportunity to work with Neil Rudine of Plains Capital Bank/Mortgage in purchasing our very first home. As first-time home buyers, naturally, we had lots of questions. Neil was very knowledgeable and was able to address all of our concerns. He was also very patient and explained things in such a manner that was easy to understand and simplified the entire process. Mr. Rudine was easy to get in touch with whenever new questions or concerns arose. He would always return my phone calls and answer my emails. His friendly and helpful demeanor made this a very pleasant experience. He worked really hard for us and was able to secure a great interest rate for our new home. I would definitely recommend him to a friend. Actually, I already have. Thanks for everything Mr. Rudine. The Scott's"
—Chad and Brica S., Lubbock, Texas
"Neil Rudine and Prime Lending looked after me the old-fashioned way when I got my mortgage. A very personal and pleasant experience. No hang-ups, no hassle."
—Roger H., Lubbock, Texas
"The service I received was exceptional. Not only was everyone helpful and professional, but you especially were friendly and available. While not insulting my intelligence, you explained the various forms and what they really meant to me. The agent I had not only understood what I was looking for, but my timetable and my finances. I have recommended you as well as Joy Daniel to others I know. "
—David L., Lubbock, Texas
"Neil, We wanted to personally thank you for everything you did to make the mortgage process move as smoothly as possible for us. We really appreciated everything you did to make our dream of homeownership a possibility. Again, thank you for everything! "
—Stacey and Shannon T., Lubbock, Texas
"Thanks very much for all of your hard work and expert advice regarding the mortgage loan you helped me to get. I would never hesitate to recommend anyone I know to seek you out for this service. The time constraints, the circumstances I found myself facing with the need to provide a permanent home for a ready made family, and the challenges both presented to you made me feel very fortunate to have you and your office in my corner. If I can ever be of any assistance to you and your program, please do not hesitate to call upon me. Tina, the boys, and myself both are off to a fine start on our home together as a direct result of your efforts on our behalf. "
—Mark H., Lubbock, Texas
"Thank you so very much for everything!! I am so grateful for all you and June did on my behalf. You both even drove all the way to Plainview to be with me at the title company. You have both been my Angels!! I will definitely refer both you and June to anyone I know looking to purchase a home. I feel like I've made friends along the way too. Thank you!!"
—Melinda E., Lubbock, TX
"I wanted to thank Plains Capital Bank for providing such a great level of service to my family and I during the purchase of our home. Neil Rudine made sure all t's were crossed and all i's were dotted. He was available at hours that normal bankers are not available. He used all technology possible to get all the information to me. If I was out of town he faxed or emailed it to me. When I was in town he met me at my car so I wouldn't have to drag my kids in the bank. He got the cashier's check and brough it to the closing to save me one extra step. Some paperwork had to be adjusted at the title company and he met me up there the next day to make sure it was taken care of approriately. I highly recommend Plains Capital Bank. They are very personable, quick, and go the extra mile."
—Tiffany M., Lubbock, TX
"Neil and the folks at Prime Lending went above and beyond in providing a first time home mortgage for my son. The process was absolutely flawless and very efficient. The whole process from start to finish was handled over the phone and by e-mail. "
—Steve V., Lubbock, Texas
"Even though Mr. Rudine has been a family friend for a very long time, he treated my husband and I with complete and professional respect. He treated the transaction as though it were any other professional engagement that he participated in. He was always prompt and thorough in responding to any questions that we had. He understood that email often worked as the best form of communication for my husband and I as we are often tied up in clinical situations or meetings where we cannot readily take a phone call. He always called us when the news was exciting, e.g. loan is approved, etc. Working with Mr. Rudine was an absolute joy."
—Hayley P., Grapevine, TX
"Neil Rudine was tremendous to work with. I had not sold or bought a house in 30 years and he made the process very easy."
—Allen G., Lubbock, TX